Signposting consumers to the Legal Ombudsman
This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this.
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Legal Ombudsman launches new course for legal sector
Legal Ombudsman launches new course for legal sector
Legal Ombudsman: change of postal address
Legal Ombudsman: change of postal address
Ombudsman decision data
Data about the decisions made by ombudsman.
Best practice complaint handling guide
The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession.
Legal Ombudsman responds to SRA Handbook reforms consultation
Legal Ombudsman responds to SRA Handbook reforms consultation
Legal Ombudsman launches new Scheme Rules
Legal Ombudsman launches new Scheme Rules
Legal Ombudsman announces new chief executive
Legal Ombudsman announces new chief executive
Legal Ombudsman proposes minor changes to Scheme Rules
Legal Ombudsman proposes minor changes to Scheme Rules
Complaining to a legal service provider
Guidance and resources on how consumers can complain about their legal service provider.
A new strategy for the Legal Ombudsman
A new strategy for the Legal Ombudsman
Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman 2023/24 annual complaints data and insight
OLC publishes 2021/22 Annual Report and Accounts for the Legal Ombudsman
OLC publishes 2021/22 Annual report and Accounts for the Legal Ombudsman
Client not advised about six month rule
A woman who complained to her solicitor she had not been properly represented in court was not sign-posted to the Legal Ombudsman