OLC and Legal Ombudsman Annual Report published 26/03/2024 OLC and Legal Ombudsman Annual Report published Tagged: Annual Report Office for Legal Complaints
Legal Ombudsman 2017-18 Annual Report published 26/03/2024 Legal Ombudsman 2017-18 Annual Report published Tagged: Annual Report Office for Legal Complaints
Legal Ombudsman welcomes new OLC board chair 26/03/2024 Legal Ombudsman welcomes new OLC board chair Tagged: Press release Office for Legal Complaints
Legal Ombudsman updates Scheme Rules 26/03/2024 Legal Ombudsman updates Scheme Rules Tagged: Scheme Rules Office for Legal Complaints
Legal Ombudsman responds to regulators’ transparency consultations 26/03/2024 Legal Ombudsman responds to regulators’ transparency consultations Tagged: Office for Legal Complaints Consultation
The price of separation: Divorce related legal complaints and their causes 26/03/2024 The price of separation: Divorce related legal complaints and their causes
Legal Ombudsman 2023/24 annual complaints data and insight 05/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman proposes technical changes to Scheme Rules 26/03/2024 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Policy statement – approach to complaints where the respondent also provides non-legal services 26/03/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Legal Ombudsman 2023/24 annual complaints data and insight 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Complaints data 05/12/2024 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Preventing complaints 17/03/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
OLC publishes 2021/22 Annual Report and Accounts for the Legal Ombudsman 15/05/2024 OLC publishes 2021/22 Annual report and Accounts for the Legal Ombudsman
Consultation: Business Plan and Budget 2021/22 26/03/2024 Consultation on the Office for Legal Complaints Business Plan and Budget 2021/22 Tagged: Consultation Office for Legal Complaints strategy and business plan governance
