Search Results

Policy statement – approach to complaints where the respondent also provides non-legal services

In our experience, these are the most essential things you need to be aware of when you deal with complaints.

Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again.