Legal Ombudsman launches new Scheme Rules 26/03/2024 Legal Ombudsman launches new Scheme Rules Tagged: Scheme Rules
Legal Ombudsman announces new chief executive 26/03/2024 Legal Ombudsman announces new chief executive Tagged: Chief Executive
Legal Ombudsman proposes minor changes to Scheme Rules 26/03/2024 Legal Ombudsman proposes minor changes to Scheme Rules Tagged: Consumer resources Scheme Rules
LeO takes action to prevent complaints about legal fees 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
OLC publishes 2021/22 Annual Report and Accounts for the Legal Ombudsman 15/05/2024 OLC publishes 2021/22 Annual report and Accounts for the Legal Ombudsman
CMA: OLC response to the review of legal services 26/03/2024 CMA: OLC response to the review of legal services Tagged: Office for Legal Complaints Consultation
Chief Ombudsman announces new position 26/03/2024 Chief Ombudsman announces new position Tagged: Chief Ombudsman Press release
Ombudsman decision data 08/11/2024 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
OLC publishes new strategy and business plan for LeO 03/05/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
Using a legal service provider 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
Who We Are 13/05/2024 Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again. Tagged: Office for Legal Complaints OLC Legal Ombudsman Scheme How we work
Complaints about legal costs 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
Complaining to a legal service provider 26/03/2024 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
Schedule of matters reserved to the Office for Legal Complaints 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
