Guided negotiation 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
New agreement with ACCA published 26/03/2024 New agreement with ACCA published Tagged: Memorandum of Understanding
Information and documents in a different language 06/08/2024 Our information and documents can be made available in different languages. Tagged: accessibility other languages
Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Senior Management and Board recruitment 26/03/2024 Senior Management and Board recruitment Tagged: Press release
Information or documents in a different format 06/08/2024 This guide will tell you more about the information and documents that can be made available in other formats. Tagged: accessibility other languages request another format
Corporate Publications 26/03/2024 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
