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Working for us

We’re a small organisation which places people at the heart of what we do. Although our workplace is based in central Birmingham, we provide a free and impartial service to people across England and Wales.

Fixed fee

Mr D felt the fixed fee was excessive because the hearing was adjourned after a few minutes...

Out of jurisdiction

Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…

Reasonable offer made

In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...