Ombudsman decision data 08/11/2024 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Agreeing on a remedy 26/03/2024 Our front end team helped this firm and customer agree on a suitable remedy to put things right...
The LeO Process 26/03/2024 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Consumer guidance on Scheme Rules changes 26/03/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Guided negotiation 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Reasonable offer made 26/03/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
Whistle blowing policy and procedure 26/03/2024 This section tells you more about our Whistleblowing policy and procedure Tagged: whistleblowing Corporate policies
Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
