Out of jurisdiction 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
Guided negotiation 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Procedure for the reimbursement of OLC Member expenses 26/03/2024 This section tells you more about the procedure for the reimbursement of OLC Member expenses Tagged: OLC members Expenses reimbursment
Providing a service 26/03/2024 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
Consultation: Business Plan and Budget for 2023/24 14/05/2024 Consultation: Business Plan and Budget 2023/24
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
OLC Strategy 2024-27 and 2024/25 Business Plan 21/08/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
