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Our privacy notice sets out how you can expect us to use your personal information when you visit our website.

Tripartite Operating Protocols

November 2011. Public response to publishing decisions consultation

Our factsheet will tell you more about how we investigate your complaints.

Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language.

Useful information on how we help with your complaint

We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home.