Consultation: Business Plan and Budget for 2023/24 14/05/2024 Consultation: Business Plan and Budget 2023/24
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
OLC Chair's Blog- 2024-27 Strategy and 2024/25 Business Plan launch 03/05/2024 OLC Chair's Blog- 2024-27 Strategy and 2024/25 Business Plan launch
A cybercrime warning to firms 26/03/2024 A lack of proper procedures to safeguard against cybercrime left this firm short...
Updated guidance on complaints about costs 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Failure to provide reasonable advice 26/03/2024 Failure to advise of car hire options left Ms P in financial distress...
13/05/2024 Investigating complaints between consumers and their legal service providers. Complaining isn't easy. We're here to make sure it's straightforward and fair.
Investigating your complaint 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
