Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Code of Practice for OLC Members 26/03/2024 You can learn more here about our Code of Practice for OLC Members Tagged: Code of practice OLC members
Use of Scheme Rule 5.7A 26/03/2024 This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...
Preventing complaints 30/09/2024 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Out of jurisdiction 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
Guided negotiation 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Procedure for the reimbursement of OLC Member expenses 26/03/2024 This section tells you more about the procedure for the reimbursement of OLC Member expenses Tagged: OLC members Expenses reimbursment
Providing a service 26/03/2024 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
Consultation: Business Plan and Budget for 2023/24 14/05/2024 Consultation: Business Plan and Budget 2023/24
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
