Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on what's been happening over Q1 of 2022/23 Tagged: Newsletter blog Board blog
How to complain to your service provider 26/03/2024 This factsheet will tell you more about making a complaint to your legal service provider. Tagged: complaining to a lawyer complaining to a solicitor factsheets consumer journey
Here to help - for prisoners 26/03/2024 Here to help: What to do if you have a complaint about your lawyer Tagged: Help for prisoners accessibility
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Chair of the OLC, Elisabeth Davies, discusses the eight-week consultation on the draft 2024-27 Strategy and 2024/25 Business Plan and Budget. Tagged: blog Board blog Strategy Business plan and budget
Updated guidance on complaints about costs 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
One year from awareness of act/omission 26/03/2024 One year from act/omission Tagged: One year time limit
The firm acted in their client's best interest 26/03/2024 Ms H wasn't happy with the advice she was given but we found it to be reasonable...
Case fee waived 26/03/2024 In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
Making reasonable adjustments 26/03/2024 Despite being aware of Mr C's disability, this firm failed to make reasonable adjustments and should have taken more care with the terminology they used...
