Consultation: OLC Business Plan and Budget consultation 2022/23 26/03/2024 Launch of the OLC Business Plan and Budget consultation for 2022/23 Tagged: Office for Legal Complaints Consultation strategy and business plan
Research shows room for improvement in how law firms deal with complaints 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Guided negotiation 26/03/2024 Guided negotiation meant that Ms P received compensation for the emotional impact of this firm's mistake…
Can I complain if I've already accepted an offer? 26/03/2024 Offer accepted from service provider Tagged: Our rules
Reasonable offer made 26/03/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Code of Practice for OLC Members 26/03/2024 You can learn more here about our Code of Practice for OLC Members Tagged: Code of practice OLC members
Use of Scheme Rule 5.7A 26/03/2024 This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...
Out of jurisdiction 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
