Use of Scheme Rule 5.7A 26/03/2024 This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...
Complaints data 07/05/2024 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Preventing complaints 30/09/2024 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Consultation on draft 2024-27 Strategy and 2024/25 Business Plan 26/03/2024 Consultation on draft 2024-27 Strategy and 2024/25 Business Plan
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Chair of the OLC, Elisabeth Davies, discusses the eight-week consultation on the draft 2024-27 Strategy and 2024/25 Business Plan and Budget. Tagged: blog Board blog Strategy Business plan and budget
Out of jurisdiction 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
Guided negotiation 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Procedure for the reimbursement of OLC Member expenses 26/03/2024 This section tells you more about the procedure for the reimbursement of OLC Member expenses Tagged: OLC members Expenses reimbursment
Providing a service 26/03/2024 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
Consultation: Business Plan and Budget for 2023/24 14/05/2024 Consultation: Business Plan and Budget 2023/24
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
OLC Strategy 2024-27 and 2024/25 Business Plan 21/08/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
