Guided negotiation 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
Reasonable offer made 26/03/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
Information Centre 26/03/2024 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
Guided negotiation 26/03/2024 Guided negotiation meant that Ms P received compensation for the emotional impact of this firm's mistake…
27 January 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 27 January 2020 Tagged: Office for Legal Complaints governance
26 September 2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 September 2019 Tagged: Office for Legal Complaints governance
12 September 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 12 September 2018 Tagged: Office for Legal Complaints governance
