Legal Ombudsman announces new chief executive 26/03/2024 Legal Ombudsman announces new chief executive Tagged: Chief Executive
Legal Ombudsman proposes minor changes to Scheme Rules 26/03/2024 Legal Ombudsman proposes minor changes to Scheme Rules Tagged: Consumer resources Scheme Rules
Consultation: Business Plan and Budget for 2023/24 14/05/2024 Consultation: Business Plan and Budget 2023/24
Corporate Publications 26/03/2024 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
Ombudsman decision data 08/11/2024 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Consultation on our draft strategy for 2020-23 26/03/2024 Consultation-on-our-draft-strategy-for-2020-23 Tagged: Press release Office for Legal Complaints Consultation strategy and business plan
Guidance: Scheme Rules 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Agreeing on a remedy 26/03/2024 Our front end team helped this firm and customer agree on a suitable remedy to put things right...
13/05/2024 Investigating complaints between consumers and their legal service providers. Complaining isn't easy. We're here to make sure it's straightforward and fair.
New self-service Customer Assessment Tool 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Consumer guidance on Scheme Rules changes 26/03/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Working together to improve outcomes in legal services 26/03/2024 Working together to improve outcomes in legal services
