Business Plan 2019-20 26/03/2024 Business Plan 2019-20 Tagged: Annual priorities KPIs Business plan Corporate policies
Privacy 05/06/2024 Our privacy notice sets out how you can expect us to use your personal information when you visit our website. Tagged: privacy Freedom of Information Access request
LeO Mythbusters article - beneficiaries 19/06/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
Stamp duty, consumer factsheet 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
How to complain to your service provider 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's Annual Report and Accounts 2022/23 Tagged: Board blog Office for Legal Complaints Annual Report
Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
Accessibility 06/08/2024 Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language. Tagged: accessibility BrowseAloud Deaf Hard of hearing Blind Different formats Support
Consultation on draft 2024-27 Strategy and 2024/25 Business Plan 26/03/2024 Consultation on draft 2024-27 Strategy and 2024/25 Business Plan
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
Probate issues and rising costs 26/03/2024 A disagreement between siblings meant that the estate couldn't be finalised…
A barrister's professional judgement 26/03/2024 Mr L was not happy with his barrister, however we found the service to be reasonable...