Improved case studies – helping to resolve and prevent complaints 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Use of Scheme Rule 5.7A 26/03/2024 This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...
Out of jurisdiction 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
The LeO Process 26/03/2024 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Code of Practice for OLC Members 26/03/2024 You can learn more here about our Code of Practice for OLC Members Tagged: Code of practice OLC members
Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
Blog by Elisabeth Davies, Chair of the OLC- March 2023 26/03/2024 Blog by Elisabeth Davies, Chair of the OLC
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on what's been happening over Q1 of 2022/23 Tagged: Newsletter blog Board blog
Chairs Blog - 2023/24 Annual Report and Accounts 23/07/2024 Chairs Blog - 2023/24 Annual Report and Accounts
