Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
Privacy 05/06/2024 Our privacy notice sets out how you can expect us to use your personal information when you visit our website. Tagged: privacy Freedom of Information Access request
Policy Statement - Publishing our Decisions 26/03/2024 Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman. Tagged: Policy statement Publishing decisions
Publishing our decisions: An evidenced based response November 2011 26/03/2024 November 2011. Public response to publishing decisions consultation Tagged: Consultation strategy and business plan Scheme Rules Publishing our decisions
OLC Strategy 2024-27 and 2024/25 Business Plan 21/08/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
OLC announce new appointments 26/03/2024 This article is part of LeO News, edition 24. Tagged: Chief Ombudsman Chief Operating Officer
Business plan and budget consultation 2019-20 26/03/2024 Business plan and budget consultation 2019-20 Tagged: Consultation governance business plan
Useful organisations 08/05/2024 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on what's been happening over Q1 of 2022/23 Tagged: Newsletter blog Board blog
Tripartite Operating Protocols 26/03/2024 Tripartite Operating Protocols Tagged: Tripartite operating protocol governance
Stamp duty - feedback for lawyers 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises. Tagged: stamp duty Legal Ombudsman or CLC? lawyer information solicitor information
Business Plan 2019-20 26/03/2024 Business Plan 2019-20 Tagged: Annual priorities KPIs Business plan Corporate policies
Here to help 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
