Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Probate issues and rising costs 26/03/2024 A disagreement between siblings meant that the estate couldn't be finalised…
Ombudsman decision data 08/11/2024 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Consultation on our draft strategy for 2020-23 26/03/2024 Consultation-on-our-draft-strategy-for-2020-23 Tagged: Press release Office for Legal Complaints Consultation strategy and business plan
The firm acted in their client's best interest 26/03/2024 Ms H wasn't happy with the advice she was given but we found it to be reasonable...
Policy Statement - Publishing our Decisions 26/03/2024 Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman. Tagged: Policy statement Publishing decisions
OLC announce new appointments 26/03/2024 This article is part of LeO News, edition 24. Tagged: Chief Ombudsman Chief Operating Officer
Our recent engagement: listening and learning 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
13/05/2024 Investigating complaints between consumers and their legal service providers. Complaining isn't easy. We're here to make sure it's straightforward and fair.
The service provided no value 26/03/2024 This firm provided a service of no value and charged more than they advised...
Reports and plans 21/08/2024 A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas Tagged: Annual Report Strategy and business plan Reports and Plans Business plan and budget Service Complaint Adjudicator Report Gender pay gap report governance
Guidance: Scheme Rules 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
