Stamp duty, consumer factsheet 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
Here to help 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
The firm acted in their client's best interest 26/03/2024 Ms H wasn't happy with the advice she was given but we found it to be reasonable...
13/05/2024 Investigating complaints between consumers and their legal service providers. Complaining isn't easy. We're here to make sure it's straightforward and fair.
Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
OLC Strategy 2024-27 and 2024/25 Business Plan 21/08/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
Tripartite Operating Protocols 26/03/2024 Tripartite Operating Protocols Tagged: Tripartite operating protocol governance
Complaints about how fees have been calculated and communicated 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
Responding to consumers’ requests for documents 30/09/2024 Responding to consumers’ requests for documents Tagged: Case studies
