Ombudsman decision data 08/11/2024 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Legal Ombudsman announces new chief executive 26/03/2024 Legal Ombudsman announces new chief executive Tagged: Chief Executive
Consumer guidance on Scheme Rules changes 26/03/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Legal Ombudsman announces new Chief Ombudsman 26/03/2024 Legal Ombudsman announces new Chief Ombudsman Tagged: Chief Ombudsman
Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Service provider advice line 26/03/2024 Service provider advice line - Legal Ombudsman Tagged: Legal Ombudsman service
If you are unhappy with the service we have provided 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
New self-service Customer Assessment Tool 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Consultation on our draft strategy for 2020-23 26/03/2024 Consultation-on-our-draft-strategy-for-2020-23 Tagged: Press release Office for Legal Complaints Consultation strategy and business plan
Performance data 14/05/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
13/05/2024 Investigating complaints between consumers and their legal service providers. Complaining isn't easy. We're here to make sure it's straightforward and fair.
Guidance: Scheme Rules 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
