Governance frameworks 26/03/2024 Information about the different terms of reference and codes of practice for the OLC and its committees Tagged: Office for Legal Complaints governance
Publishing our decisions: An evidenced based response November 2011 26/03/2024 November 2011. Public response to publishing decisions consultation Tagged: Consultation strategy and business plan Scheme Rules Publishing our decisions
How to complain to your service provider 26/03/2024 Our factsheet will tell you more about how we investigate your complaints. Tagged: complaint about a lawyer complaint about a solicitor factsheets make a complaint
Under the spotlight – learning resources 26/03/2024 This article is part of LeO News, edition 25. Tagged: Newsletter
Working together to improve outcomes in legal services 26/03/2024 Working together to improve outcomes in legal services
Agreeing on a remedy 26/03/2024 Our front end team helped this firm and customer agree on a suitable remedy to put things right...
A jurisdiction challenge 26/03/2024 This firm challenged the Legal Ombudsman's involvement in this complaint as they felt they hadn't provided a legal service to the complainant...
A missed deadline had a severe impact 26/03/2024 Mr E's immigration application was refused because the firm gave the wrong deadline...
Failure to provide reasonable adjustments 26/03/2024 Mr H had a negative experience with the firm as they did not communicate with him in the way he requested...
Factsheets 26/03/2024 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
OLC Board update 26/03/2024 Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting. Tagged: Office for Legal Complaints Board blog
