Board papers and minutes 02/07/2024 OLC board papers and minutes Tagged: OLC Office for Legal Complaints governance
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
OLC: publication of board papers, 2020 26/03/2024 OLC: publication of board papers, 2020 Tagged: Office for Legal Complaints governance Board minutes
OLC: publication of board papers 26/03/2024 OLC: publication of board papers October 2020 Tagged: Office for Legal Complaints governance Board minutes
Consultation: OLC Business Plan and Budget consultation 2022/23 26/03/2024 Launch of the OLC Business Plan and Budget consultation for 2022/23 Tagged: Office for Legal Complaints Consultation strategy and business plan
Research shows room for improvement in how law firms deal with complaints 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Consultations 14/06/2024 Details of past and present consultations and the responses we have received Tagged: Consultation strategy and business plan Publishing our decisions Transparency and reporting governance
Stamp duty, consumer factsheet 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
The firm acted in their client's best interest 26/03/2024 Ms H wasn't happy with the advice she was given but we found it to be reasonable...
Here to help 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
13/05/2024 Investigating complaints between consumers and their legal service providers. Complaining isn't easy. We're here to make sure it's straightforward and fair.
