17 May 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 17 May 2021 Tagged: Office for Legal Complaints governance
18 October 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 18 October 2021 Tagged: Office for Legal Complaints governance
14 December 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 14 December 2021 Tagged: Office for Legal Complaints governance
1 July 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 1 July 2021 Tagged: Office for Legal Complaints governance
26 January 2022 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 January 2022 Tagged: Office for Legal Complaints governance
Registers of interests and expenses 19/08/2024 Registers for the OLC, Senior Management and Ombudsman team Tagged: Office for Legal Complaints governance
LeO News – Edition 21 is out 26/03/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
LeO News – Edition 23 is out 26/03/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
Annual complaints data overview 2019/20 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Whistleblowing policy and procedure 26/03/2024 This policy details the Legal Ombudsmans policy and procedures for whistleblowing Tagged: whistleblowing Corporate policies
Board papers and minutes 19/08/2024 OLC board papers and minutes Tagged: OLC Office for Legal Complaints governance
Can I complain if I've already accepted an offer? 26/03/2024 Offer accepted from service provider Tagged: Our rules
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Providing a service 26/03/2024 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
