Access our new course on remedies 26/03/2024 We’ve introduced a new practical course on determining remedies. Tagged: Learning from complaints Learning resources Insight
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
OLC launches consultation on the Business Plan and Budget for 2025/26 31/10/2024 OLC launches consultation on the Business Plan and Budget for 2025/26
Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Code of Practice for OLC Members 26/03/2024 You can learn more here about our Code of Practice for OLC Members Tagged: Code of practice OLC members
Good complaints handling 26/03/2024 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Business Plan and Budget 2022/23 26/03/2024 Business Plan and Budget 2022-23 Tagged: Office for Legal Complaints Business plan and budget
Investigating your complaint 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Procedure for the reimbursement of OLC Member expenses 26/03/2024 This section tells you more about the procedure for the reimbursement of OLC Member expenses Tagged: OLC members Expenses reimbursment
Complaints data 07/05/2024 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Learning from complaints 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
A cybercrime warning to firms 26/03/2024 A lack of proper procedures to safeguard against cybercrime left this firm short...
Preventing complaints 30/09/2024 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
