2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 28 January 2019 Tagged: Office for Legal Complaints governance
28 September 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 28 September 2020 Tagged: Office for Legal Complaints governance
26 October 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 October 2020 Tagged: Office for Legal Complaints governance
28 January 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 28 January 2021 Tagged: Office for Legal Complaints governance
17 May 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 17 May 2021 Tagged: Office for Legal Complaints governance
18 October 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 18 October 2021 Tagged: Office for Legal Complaints governance
14 December 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 14 December 2021 Tagged: Office for Legal Complaints governance
1 July 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 1 July 2021 Tagged: Office for Legal Complaints governance
26 January 2022 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 January 2022 Tagged: Office for Legal Complaints governance
Registers of interests and expenses 19/11/2024 Registers for the OLC, Senior Management and Ombudsman team Tagged: Office for Legal Complaints governance
Best practice complaint handling guide 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
Preventing complaints 30/09/2024 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
LeO News – Edition 21 is out 26/03/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
