Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Governance 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
OLC Strategy 2024-27 and 2024/25 Business Plan 21/08/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
Legal Ombudsman responds to regulators’ transparency consultations 26/03/2024 Legal Ombudsman responds to regulators’ transparency consultations Tagged: Office for Legal Complaints Consultation
Legal Ombudsman responds to Competition and Markets Authority’s Legal Services Market Study 26/03/2024 Legal Ombudsman responds to Competition and Markets Authority’s Legal Services Market Study Tagged: Office for Legal Complaints Consultation
CMA: OLC response to the review of legal services 26/03/2024 CMA: OLC response to the review of legal services Tagged: Office for Legal Complaints Consultation
27 July 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 27 July 2020 Tagged: Office for Legal Complaints governance
12 September 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 12 September 2018 Tagged: Office for Legal Complaints governance
24 October 2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 24 October 2019 Tagged: Office for Legal Complaints governance
26 March 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 March 2020 Tagged: Office for Legal Complaints governance
13 March 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 13 March 2020 Tagged: Office for Legal Complaints governance
29 June 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 29 June 2020 Tagged: Office for Legal Complaints governance
