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Registers for the OLC, Senior Management and Ombudsman team

This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference.

OLC board papers and minutes

This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers.

A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman

In this section we will tell you more about how we investigate your complaints.