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This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team.

Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act.

In our experience, these are the most essential things you need to be aware of when you deal with complaints.

Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources.

Corporate publications including annual reports, business plans and board information

The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession.