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Scheme Rules CMC Representations Paper Final (1)

14/03/2024

Scheme Rules CMC Representations Paper Final

14/03/2024

93.3 19 Executive Report

14/03/2024

190124 Our Approach To Determining Poor Service

14/03/2024

250121 Our Approach To Determining Complaints

14/03/2024

Service failings caused emotional distress

26/03/2024

This firm caused unnecessary emotional distress with service failings in an immigration case...

Delays outside of a firm's control

26/03/2024

This firm should have been more proactive in resolving an issue...

Personal Injury Factsheet 1 The Personal Injury Claim Process And Journey V1.1

14/03/2024

Personal Injury Factsheet

14/03/2024

94.9A 19 2019 20 Strategy Business Plan

14/03/2024

Law Society Response Leo Strategy FINAL

14/03/2024

220412 PI Thematic Report FINAL

14/03/2024

LeO welcomes LSB's framework for achieving a positive complaints culture

29/05/2024

Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture

Scheme Rules

14/05/2024

Overview of the scheme rules

Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work

Legal Ombudsman 2017-18 Annual Report published

26/03/2024

Legal Ombudsman 2017-18 Annual Report published

Tagged: Annual Report Office for Legal Complaints