Good complaints handling 26/03/2024 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Preventing complaints 17/03/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Complaints data 05/12/2024 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Support with resolving and preventing complaints 26/03/2024 Support with resolving and preventing complaints
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Get support with resolving complaints 26/03/2024 Find out how to contact us for support and read the latest queries we’ve helped to resolve. Tagged: Learning from complaints Learning resources Technical Advice
Annual complaints data overview 2019/20 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Elaine Banton joins the Board of the Office for Legal Complaints 16/10/2024 Elaine Banton to join the Board of the Office for Legal Complaints Tagged: OLC members
Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
Learning from complaints 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
