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Corporate publications including annual reports, business plans and board information

Details of key corporate policies

Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients

All the key information, data, plans and reports from the Legal Ombudsman.

Our resources help consumers make informed choices about resolving a complaint with their legal service provider.

Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources.

Business Plan 2019-20

Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act.