Complaints data
Data about the complaints we resolve each year.
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Complaints data
Data about the complaints we resolve each year.
Preventing complaints
Guidance and resources which highlight best practice in customer service and the key drivers for complaints
Support with resolving and preventing complaints
Support with resolving and preventing complaints
The Legal Ombudsman's Top tips for responding to complaints
In our experience, these are the most essential things you need to be aware of when you deal with complaints.
Get support with resolving complaints
Find out how to contact us for support and read the latest queries we’ve helped to resolve.
Complaints we can help with
Find out more about complaints we can help with
Good complaints handling
Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources.
Common complaints
Common complaints
Annual complaints data overview 2019/20
An overview of the annual complaints data and lessons for the legal sector
Elaine Banton joins the Board of the Office for Legal Complaints
Elaine Banton to join the Board of the Office for Legal Complaints
Deciding whether complaints are in time – requests for bills
Deciding whether complaints are in time – requests for bills
Learning from complaints
Resources on good complaints handling
The transfer of CMC complaints to the Financial Ombudsman Service
The transfer of CMC complaints to the Financial Ombudsman Service
Premature complaints
LeO News 26 - Premature complaints
Complaints in focus - wills and probate
Complaints in focus - wills and probate