Ombudsman Laura Barker visited Legal Network Wales in Cardiff on 24 October to take part in a lunch and learn training event. It followed on from a similar event that she attended in Swansea back in June.

Ombudsman Jason Chapman spent a day in Newcastle upon Tyne on Tuesday 22 October, where he delivered a complaints handling course hosted by the Newcastle Law Society.

On 30 October, Jason spoke at a complaints handling at a seminar held by the Bar Council in London. Thanks to a local Birmingham chambers who allowed us to deliver the sessions via Skype after a lot of train cancellations on the day!

Head Ombudsman Mariette Hughes spoke at the SRA Compliance Officers Conference on 30 October.  She also travelled up to Manchester on 4 November, to talk at the Law Society committee meeting and presented at the Society of Licensed Conveyancers conference on 13 November.

Upcoming events

We will be delivering our half-day Complaints Handling courses in Dorchester on 4 February and in Cardiff on 11 March. Details of how to reserve yourself a place are available on our website.

Also in the next few weeks, Laura Barker will be speaking at an event organised by Lawshare JMW Solicitors in Manchester on 13 January.  Mariette Hughes is due to give a presentation at the CLC Conference in London on 28 January. 

If you are a member of a legal organisation, and think you’d benefit by hearing from us, please get in touch with us at support@legalombudsman.org.uk. We are always willing to consider requests for speakers and presentations.