Our CMC service has now transferred to the Financial Ombudsman Service (FOS). This transfer resulted from a government announcement that the Financial Conduct Authority would take over regulations of CMCs from 1 April, 2019.

The Claims Management Ombudsman, which is a part of FOS, will now look at complaints about claims management companies. They are a situated in Coventry and will focus on CMC complaints only.

The Claims Management Ombudsman has also employed nine Legal Ombudsman employees who were part of our CMC team.

For more information about the Claims Management Ombudsman you can view the website here.

Earlier this year we published our final CMC newsletter which features data from the last three years, as well as our takeaway top tips for CMCs. You can read the full newsletter here.