Today, the Legal Ombudsman has published its final Business Plan and Budget for 2018-19, which can be viewed here.

We have taken into account feedback we received through the consultation phase which focused on issues of cost and funding, timeliness and quality of decision-making, extension of redress to unauthorised providers (and related topics found in the CMA report), and communication with members of the profession. Many thanks to all those who responded.

If you have any questions about our business plan please contact our External Affairs team at support@legalombudsman.org.uk.