A view from the top
Chief Ombudsman, Paul McFadden writes his first blog for LeO News. He acknowledges the delays in our service and outlines his commitment to reducing these delays as outlined in our Business Plan. He also discusses some of the new ways of working we are exploring.
Under the spotlight
Our Best Practice Complaints Handling Guide can help service providers improve their internal complaints processes and procedures. This section features this guidance as well as other useful information that can be found on our learning resources pages.
Case work
In the case study provided, Firm A demonstrates how one small and positive change has made a big difference in improving the delivery of its service.
Guest blog
This edition's guest writer is Sarah Chambers, Chair of the Legal Services Consumer Panel. Here, Sarah shares an insight into the Consumer Panel's strategy away day.
If there is something that you'd like us to focus on in our next newsletter or have any other feedback, get in touch with support@legalombudsman.org.uk
