LeO offers a range of resources aimed at supporting legal service providers to resolve complaints without Leo’s input and prevent them before they arise.
We’ve continued to add case studies to our website – highlighting the types of complaints we see and how they could have been prevented or resolved at an earlier stage.
These are just one type of resource we offer legal service providers. You can also contact our technical advice desk for informal advice on resolving or preventing complaints, as well as accessing our online learning and guides to preventing and resolving complaints.
We plan to review and grow our training and learning offer as part of our new strategic objective for LeO’s impact, and welcome any feedback and suggestions around areas of future focus.
