One of the most popular topics of discussion between legal service providers and our ombudsmen is how to decide and convey the right remedy to a customer’s complaint. Because of how often we’re asked about this, we’ve developed a brand new course: a practical approach to determining remedies.
It covers the types of remedy the Legal Ombudsman can award and how to determine when and what remedy is appropriate. Using practical case studies, it focuses on pitching remedies to get service providers thinking about the detriment customers may have experienced, as well as the power of an apology.
Click here to book your place, and keep an eye on this page for more learning opportunities.
