Today, the Legal Ombudsman is publishing its new Scheme Rules, which will take effect from Monday 1 April 2019. The changes reflect the transfer of complaints about claims management companies (CMCs) to the Financial Ombudsman Service (FOS).

The updated version of the Scheme Rules approved was by the Legal Services Board in February 2019.

You can find a copy of the new Scheme Rules here. They will apply to all cases progressed to investigation on or after 1 April 2019.