5 October 2017 

Legal Ombudsman launches new course for legal sector

The Legal Ombudsman (LeO) is launching a new interactive course for legal professionals that uses case studies to help the industry deal better with complaints.

The Remedies and Learning from Complaints professional learning course takes place for the first time at Edward House in Quay Place in Birmingham city centre on 22 November.

Independent and impartial, The Legal Ombudsman investigates complaints of poor service by regulated lawyers or claims management companies but also feeds back to professionals on common complaints in order to improve services for consumers.

Simon Tunnicliffe, Director of Operations at the Legal Ombudsman: “Based on feedback we have received, the legal industry is keen for courses that involve learning from real life cases. The new course for the legal sector will help them improve their own complaints procedure by sharing what we have seen in the past year and keeping them up to date with patterns and trends around complaints.”

The course will use case studies to highlight recent complaints that the Legal Ombudsman see, how these could be prevented, contemporary issues that lawyers face when handling complaints and what lawyers can learn from analysing the root cause of complaints.

 For more information on the half-day course from 1pm to 5pm on 22 November, please visit the Legal Ombudsman website; Courses and Decisions section.

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Notes to Editors:

1. The Legal Ombudsman for England and Wales was set up by the Office for Legal Complaints (our board) under the Legal Services Act 2007 and is an independent and impartial scheme to help resolve legal service disputes. When it receives complaints, it examines the facts in each case and weighs up both sides of the story. The Ombudsman is not a consumer champion or part of the legal profession and is also independent of Government.