Today, the Legal Ombudsman has published the consultation document on its 2019-20 Business Plan and Budget, which can be viewed here.

This business plan marks the final year of our wider 2017-2020 strategy. We are proud of the progress we’ve made against our strategic priorities over the last year and are excited to keep building on this work in 2019-20.

We have developed four new annual priorities for the next financial year:

1. Improve the quality of our work and develop dispute resolution skills
2. Build and maintain trust and confidence in LeO through consistently good performance
3. Maximise impact through more effective feedback of insight, data and targeted stakeholder engagement
4. Provide faster and more effective redress through a new website platform and digital service development

We welcome all stakeholders to submit their feedback on our 2019-20 Business Plan and Budget, to help us refine our work programme for the year ahead.

All responses should be emailed to consultations@legalombudsman.org.uk by 12pm on 25 January, 2019.