Ombudsman decision data

We publish data about the final decisions made by ombudsman.

Our Policy Statement sets out why we publish this information.

This data is updated on a rolling quarterly basis and most of our decisions will be published in the quarter after the decision was made.

Each decision remains published for 12 months from the date of publication.

Included in the table below are details of the ombudsman decisions made between 1 July 2023 to 30 June 2024.

The CSV file for this information can be found here.

How to use this information

General information

The information in the table below shows:

Name of the service provider.
Total decisions about the service provider in the last 12 months.

Click on the name to find the details of each complaint.

Choosing a service provider

This information can be used to look at the record of service providers. When you look at the information it's useful to ask:

Does a complaint mean the firm provides poor service?

No. It's important to check the data and see if we decided whether the service was reasonable or not.

Also take into account that everyone makes mistakes from time to time. When this happens it is important how the service provider responds to the complaint. The data will also show you whether we thought their own (first-tier) complaints handling process was reasonable or not. You should be able to find information about their complaints process on their website.

How big is the provider?

If a provider has more than one complaint with us, it could be because they are a big provider and deal with thousands of cases. In this situation it is not unusual for them to have a few complaints listed with us. Always look at the decision we make, not just the number of complaints.

What type of work do they do?

We know that some legal work, such as personal injury, litigation and criminal work, can be more complex for people to understand and the outcomes might not be what people want. This means that complaints could be more likely, but always check what the outcome of the complaint was first.

Downloading data

If this information is used, for example on comparison sites, we encourage you to signpost to the Legal Ombudsman so consumers have the opportunity to find out more about the complaints data.

Please click on the green cross in the table below and this will give you more information about the legal service provider and the total decisions made in the last 12 months.

You will find the green cross in front of the name of the legal service provider.

In the table below, the ‘ombudsman remedy required’ field will be 0 if:

the ombudsman did not propose a remedy or
the remedy proposed by the ombudsman was equal to, or less than, the remedy offered by the firm before we investigated the complaint.

Where data says N/A, this means the ombudsman found the provider’s service to be reasonable.

Number of firms: 921

Number of decisions: 1332

Records per page:

Name

Number Of Decisions

Ombudsman Remedy Required

MARSHALL HALL LEVY

Marshall Hall Levy Limited

MARTIN GAFFNEY LEGAL SERVICES LIMITED

MARY MONSON SOLICITORS LIMITED

MATINI MONTECRISTO LLP

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Residential Conveyancing	D010144	25/04/2024	N/A	N/A	N/A	No	Yes
Residential Conveyancing	D010183	03/05/2024	N/A	N/A	N/A	No	Yes

MAURICE ANDREWS SOLICITORS LTD

MAXWELL HODGE LIMITED

MAYA & CO SOLICITORS LIMITED

MAYA LAW LTD

MAYO WYNNE BAXTER LLP

MB LEGAL SERVICES LIMITED

McCARTHY BENNETT HOLLAND SOLICITORS LLP

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Family Law	D009622	02/12/2023	No Remedy	£0	Cost - Excessive, Failure to follow instructions, Delay	Yes	Yes
Family Law	D009690	19/12/2023	N/A	N/A	N/A	No	Yes

MCGARRY & CO

MCHALE LEGAL LIMITED

MCKENZIE BELL LTD

MCMILLAN WILLIAMS SOLICITORS LIMITED

MEABY & CO SOLICITORS LLP

MEADOWS RYAN SOLICITORS LTD

MERCER LAW LTD

METCALFE COPEMAN & PETTEFAR LLP

MEWIES SOLICITORS LIMITED

MFG SOLICITORS LLP

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Wills and Probate	D009919	26/02/2024	To pay compensation for emotional impact and/or disruption caused	£1-£299	Failure to investigate complaint internally, Failure to provide a service	Yes	No
Wills and Probate	D009142	07/08/2023	N/A	N/A	N/A	No	Yes

MFT SOLICITORS

MICHAEL BLANDY SOLICITORS

MICHAEL LEIGHTON JONES SOLICITORS

MICHELMORES LLP

MIDDLETON & UPSALL LLP

MILLS & REEVE LLP

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Family Law	D009885	15/02/2024	To waive unpaid fees	£1,000 - £4,999	Cost – Information deficient	Yes	Yes
Family Law	D009424	12/10/2023	To pay compensation for emotional impact and/or disruption caused	£750-£999	Poor advice	Yes	No

MINAHAN HIRST & CO LIMITED

MINSTER LAW LIMITED

Miss Alison Lisa Potter of 4 Pump Court

Miss Catherine Eileen Hewitt of Quartz Barristers Chambers

Miss Helen Rowan Dawson of 15 New Bridge Street

Miss Lucy-Victoria Davis of Pump Court Chambers

Miss Lynne Shirley of Drystone Chambers

Miss Raffia Arshad

Miss Samantha Kane of Holland Park Chambers

Miss Sharn Fiona Mardner of Bell Yard Chambers

Miss Sioned Davies of No5 Chambers

Miss Zoe Ann Rudd of Pump Court Chambers

MJW Law Limited

MLL Limited

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Litigation	D010092	17/04/2024	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid	£1,000 - £4,999	Failure to keep informed, Failure to respond, Failure to provide advice, Cost - Excessive, Failure to investigate complaint internally	Yes	No
Other	D010206	10/05/2024	To limit fees to a specified amount, To pay compensation for emotional impact and/or disruption caused	£1,000 - £4,999	Cost – Information deficient, Failure to follow instructions	Yes	No
Residential Conveyancing	D009851	05/02/2024	N/A	N/A	N/A	No	No
Litigation	D009315	14/09/2023	To pay compensation for emotional impact and/or disruption caused	£1-£299	Failure to keep informed	Yes	No

MONACO SOLICITORS LTD

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Employment Law	D009921	27/02/2024	N/A	N/A	N/A	No	Yes
Employment Law	D009024	11/07/2023	N/A	N/A	N/A	No	Yes

MOORE BARLOW LLP

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Wills and Probate	D010154	30/04/2024	To pay compensation for emotional impact and/or disruption caused, To waive unpaid fees	£35,000 - £39,999	Cost – Information deficient, Poor complaints handling, other	Yes	No
Wills and Probate	D010372	18/06/2024	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid, To waive unpaid fees	£5,000 - £9,999	Poor advice	Yes	No
Wills and Probate	D009476	27/10/2023	N/A	N/A	N/A	No	Yes
Family Law	D009682	17/12/2023	N/A	N/A	N/A	No	Yes

Mordi & Co

Morr & Co LLP

MORRISON & MASTERS LIMITED

MORTIMERS SOLICITORS LIMITED

Mr Andrew Akuafo Otchie of 12 Old Square Chambers

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Litigation	D010160	30/04/2024	N/A	N/A	N/A	No	Yes
Litigation	D008647	28/03/2023	N/A	N/A	N/A	No	Yes

Mr Aneurin Brewer of Red Lion Chambers

Mr Benjamin Arthur Boucher-Giles of Fourteen

Mr Carl Amir-Ul Islam of Chambers of Ian Mayes QC

Mr Charles Christopher Holland of Trinity Chambers

Mr Christopher Edward Machin of Park Square Barristers

Mr Christopher John Knox of Trinity Chambers

Mr David Andrew Stockill of St Philips Chambers

Mr Gavin Hamilton of 3PB Barristers

Mr Gerard Pitt of Garden Court Chambers

Mr Hermann Boeddinghaus of 4 Stone Bldgs

Mr Jacob Taylor of Doughty Street Chambers

Mr James David Bruce of The 36 Group

Mr James Francis Gibbons of Three Stone

Mr James Thomas Colin Holmes of Garden Court Chambers

Mr James Wing of 3 Temple Gardens

Mr Jason Elliott of Jason Elliott Barristers

Mr Jeremy Richard Dable of Normanton Chambers

Mr John McLanachan

Area of law	Reference	Date of decision	Remedy	Remedy Amount	Complaint Reasons	Poor Service Y/N	Complaint Handling Reasonable
Litigation	D010115	22/04/2024	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid	£1,000 - £4,999	Failure or delay in releasing client money, Failure to keep informed, Failure to provide a service	Yes	No
Litigation	D010116	22/04/2024	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid	£1,000 - £4,999	Failure to provide a service, Failure or delay in releasing client money	Yes	No
Wills and Probate	D010156	30/04/2024	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid	£1,000 - £4,999	Failure or delay in releasing client money, Failure to provide a service, Failure to follow instructions, Failure to progress	Yes	No
Family Law	D010120	23/04/2024	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid	£1,000 - £4,999	Failure or delay in releasing client money, Failure to provide a service, Failure to progress	Yes	No
Family Law	D010162	30/04/2024	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid, To return papers	£1,000 - £4,999	Failure or delay in releasing client money, Failure to release files or papers	Yes	No
Litigation	D010256	22/05/2024	To pay compensation for emotional impact and/or disruption caused	£300-£749	Failure to keep informed, Failure to provide advice, Failure to follow instructions, Failure to investigate complaint internally, Failure to respond	Yes	No
Litigation	D009922	27/02/2024	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid	£1,000 - £4,999	Failure or delay in releasing client money, Failure to follow instructions, Failure to keep informed	Yes	No
Other	D009478	27/10/2023	To refund fees already paid	£1,000 - £4,999	Failure to provide a service	Yes	No
Other	D009446	18/10/2023	To pay compensation for emotional impact and/or disruption caused, To refund fees already paid	£1,000 - £4,999	Failure to keep informed, Failure to follow instructions	Yes	No

Mr Jonathan Gabriel French of Exchange Chambers

Mr Joseph Christopher Switalski of 29 Bedford Row Chambers

Mr Liam Michael Ryan of 7BR

Mr Mark Adrian Symes of Garden Court Chambers

Mr Mark William Smith of CotswoldBarristers

Mr Mashood Iqbal of 10 King's Bench Walk

Mr Michael Mulkerrins of Erimus Chambers

Mr Nicholas John Elcombe of East Anglian Chambers

Mr Nigel Simon Brockley of No5 Chambers

Mr Paul Antony Turner

Mr Paul Harris of Cornwall Street Barristers

Mr Paul Ivan William Wilmshurst of New Square Chambers

Mr Peter Michael Wilkinson of 3DJB

Mr Philip Anthony Sapsford of 4-5 Gray's Inn Square

Mr Philip Howard Davy

Mr Reginald Leon Arkhurst

Mr Roderick Spinks

Mr Stephen Sijia Du of 7 King's Bench Walk

Mr Stephen Vullo

Mr Steven Jeremy Woolf of Gatehouse Chambers Limited

Mr Timothy George Christie Becker

Mr Timothy George Christie Becker of Burlington Chambers

Mr Warren Brian Bank

Mr Wayne Anthony Lewis

Mrs Carol Elaine Wright of Lammas Park Chambers

Mrs Kossar Kitching of Trinity Chambers

Mrs Lisa Jane Tuckwell of Trinity Chambers

Mrs Nicola Jane Martin of 3 PB Barristers

Ms Camilla Khawaja

Ms Deborah Jane Hay of Chambers of Deborah Hay

Ms Esther Cantor

Ms Hala Mohamed Kamel Mustafa of Coram Chambers

Ms Sara Jabbari of Tanfield Chambers

If you cannot see any information relating to a decision you have selected above, the ombudsman decided that no remedy was required in the case