The service provided no value This firm provided a service of no value and charged more than they advised... Read The service provided no value
The firm acted reasonably In this complaint the firm offered reasonable advice which outlined the benefits and risks... Read The firm acted reasonably
Poor advice led to implications Mr A got a shock when he realised the implications of the decision he made following advice... Read Poor advice led to implications
Reasonable offer made In Mr D's case, the firm made a reasonable offer to acknowledge the service issue... Read Reasonable offer made
Guided negotiation Guided negotiation meant that Ms P received compensation for the emotional impact of this firm's mistake… Read Guided negotiation
Use of Scheme Rule 5.7A This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success... Read Use of Scheme Rule 5.7A
