Failure to provide reasonable advice Failure to advise of car hire options left Ms P in financial distress... Read Failure to provide reasonable advice
Agreeing on a remedy Our front end team helped this firm and customer agree on a suitable remedy to put things right... Read Agreeing on a remedy
Out of jurisdiction Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him… Read Out of jurisdiction
Client not advised about six month rule A woman who complained to her solicitor she had not been properly represented in court was not sign-posted to the Legal Ombudsman Read Client not advised about six month rule
Providing a service The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z… Read Providing a service
Making reasonable adjustments Despite being aware of Mr C's disability, this firm failed to make reasonable adjustments and should have taken more care with the terminology they used... Read Making reasonable adjustments
