A jurisdiction challenge This firm challenged the Legal Ombudsman's involvement in this complaint as they felt they hadn't provided a legal service to the complainant... Read A jurisdiction challenge
Can I complain if I've already accepted an offer? Read Can I complain if I've already accepted an offer?
Ruling that an offer is reasonable The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable. Read Ruling that an offer is reasonable
Poor complaint handling let this barrister down We found the service of this barrister to be reasonable but not the complaint handling... Read Poor complaint handling let this barrister down
The firm acted in their client's best interest Ms H wasn't happy with the advice she was given but we found it to be reasonable... Read The firm acted in their client's best interest
Case fee waived In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived... Read Case fee waived
