A cybercrime nightmare Hackers tricked Miss C into giving away her deposit... Read A cybercrime nightmare
No poor service - conveyancing complaint Case study where it was found by the Legal Ombudsman that there was no poor service given... Read No poor service - conveyancing complaint
Failure to provide information A failure to provide information meant we had to dismiss this complaint... Read Failure to provide information
Providing a service The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z… Read Providing a service
Use of Scheme Rule 5.7A This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success... Read Use of Scheme Rule 5.7A
Delays outside of a firm's control This firm should have been more proactive in resolving an issue... Read Delays outside of a firm's control
