Failure to provide reasonable adjustments
Mr H had a negative experience with the firm as they did not communicate with him in the way he requested...
Browse our case studies to find out more about our processes and how we resolve complaints.
Six month rule - out of time
Ruling that an offer is reasonable
The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable.
Case fee waived
In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
Failure to provide reasonable advice
Failure to advise of car hire options left Ms P in financial distress...
Agreeing on a remedy
Our front end team helped this firm and customer agree on a suitable remedy to put things right...