Failure to provide reasonable adjustments Mr H had a negative experience with the firm as they did not communicate with him in the way he requested... Read Failure to provide reasonable adjustments
Ruling that an offer is reasonable The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable. Read Ruling that an offer is reasonable
Case fee waived In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived... Read Case fee waived
Failure to provide reasonable advice Failure to advise of car hire options left Ms P in financial distress... Read Failure to provide reasonable advice
Agreeing on a remedy Our front end team helped this firm and customer agree on a suitable remedy to put things right... Read Agreeing on a remedy
