Information Centre

We are committed to being transparent about our work and to share learning and guidance with consumers, service providers and the wider sector.

• In the Corporate section you can find out information about areas such as the work of the Office for Legal Complaints (our board), strategies and plans and any current consultations.
• In the Learning Resources section, legal service providers, can find guidance and resources about preventing and handling complaints, as well as working with the Legal Ombudsman.
• Consumers can find information about the complaints process, resources for making complaints, case studies and frequent questions.