Yes. The Legal Services Act 2007 and our Scheme Rules set out very clear rules about the complaints we can and cannot accept.
When you make your complaint online, we will ask you some initial questions to check you are eligible. If you are unsure, please contact us.
We have rules about:
Who we can accept complaints from:
Who we can accept complaints about:
- Regulated legal service providers
Service providers will usually say on their website, or at the bottom of correspondence if they are regulated. If you are unsure contact us.
The type of work they do
We can look at the service they have provided. This often means problems about the way they communicated with you, the cost information you received, whether the work was done in a reasonable time, if they have followed your instructions, and if they responded to your complaint.
When the problems happened:
You are referring your complaint to the Legal Ombudsman within either of the following:
Please read Frequently Asked Questions for the time limits used for complaints referred to the Legal Ombudsman before 1 April 2023.